This page serves as your central point of access for all learner-related IT information, systems, and support services used at our school.
The IT Helpdesk is designed to assist learners, parents/guardians, and staff with understanding and accessing the digital platforms and tools that form part of everyday teaching and learning at Protea Heights Academy.
This Helpdesk contains important information, guidance, and resources related to the following systems and services:
Details on learner email accounts, including:
Account access and login information
Email usage guidelines
Password resets and security best practices
Learner email accounts are essential for communication, accessing learning platforms, and receiving important school-related information.
Information on how learners use Google Drive for:
Storing and organising schoolwork
Sharing files with teachers
Submitting assignments
Guidelines on responsible storage usage and file management are also included.
Support and instructions for Google Classroom, including:
Joining and accessing classes
Submitting assignments and coursework
Viewing feedback and announcements
Google Classroom is the primary learning management system used by the school.
Guidance on the InTouch Portal, which is used for:
Academic reports and progress updates
School communications and notifications
Administrative and school-related information
Both learners and parents are encouraged to familiarise themselves with this platform.
Information regarding eBooks, including:
Approved eBook titles and publishers
Purchasing and access instructions
Device compatibility requirements
Please note that eBook information is updated annually and made available closer to the start of the academic year.
Minimum and recommended device specifications for learners, ensuring:
Compatibility with school platforms
Reliable performance for academic tasks
A consistent digital learning experience
This section helps parents and learners make informed decisions when purchasing or upgrading devices.
If you experience any technical issues or require assistance with any of the above systems, please use the contact or support options provided on this Helpdesk. Our IT team is committed to supporting a smooth and effective digital learning environment for all members of the Protea Heights Academy community.
We look forward to supporting you throughout the academic year and helping you make the most of the technology available at Protea Heights Academy.